Listening to you voice your comments and concerns, enables us to provide the best service possible and to respond quickly to your needs.

It is important therefore for us to know how you feel about our services and about the quality of the customer care that you receive at our branches-if you are happy with the efforts of a staff member who went beyond what was expected to satisfy your needs, or perhaps an interaction that did not live up to your expectations.

If a problem or concern arises, please contact the staff at your branch by telephone, fax, e-mail or in person. They will take all the necessary information.

Please ensure that you:

• Have all your supporting documents concerning the problem, especially the relevant dates.
• Have a clear idea of the sequence of events and how you think we can assist

The sooner you contact us, the sooner we can start working on the solution.